The reason I bought this paperback was to know why Amazon bought Zappos at $1.2 Billion and now I know why. In this autobiography “Delivering Happiness” Tony Hsieh CEO of Zappos tells the story how he created a customer centric company Zappos.
Before embarking on journey to start Zappos, Tony tells how he wanted to be in money making business since childhood, how he ran successful button business and failed worm business. Then during his Harvard stint how he met Co-founder Alfred Lin while selling pizzas in Harvard. Leaving Oracle job and starting LinkExchange and selling it to Microsoft for $265 Million. This book is filled with inspiring stories that will make you start you own venture, literally I googled how to start an eCommerce business.
Tony tells what makes Zappos different from other companies is its work culture which was passionate about “wowing” its customers, instead of spending money on super bowl adds how his company gained customers by word of mouth.
The book is divided into three sections, namely ‘Profits’, ‘Profits & Passion’ and ‘Profits, Passion & Purpose’ which defines framework of happiness. Then this book also includes experiences of its employee which states why employees love this companies.
This is the best startup story I have read, finished this book in just 2 days! Really this book tells me that I have misspent my youth (:p).
My Rating : ☆☆☆☆☆
Best quotes from book:
“I believe that there’s something interesting about anyone and everyone – you just have to figure out what that something is.”
“If you have more than 3 priorities then you don’t have any.”
“It’s important to constantly challenge and stretch yourself, and not be stuck in a job where you don’t feel like you are growing or learning.”
“No matter what your past has been, you have a spotless future.”